Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with The Rooted Culture.

All products are made to order.

Orders are typically processed within 2–5 business days before dispatch.

During sales, holidays, or high-demand periods, processing times may increase.

Estimated delivery timelines:

Delivery timelines are estimates and may vary due to courier operations.

Shipping charges, if applicable, will be displayed during checkout.

Any free shipping offers will be clearly mentioned on the website.

Tracking information will be shared via email or SMS once the order is dispatched.

While we work with reliable courier partners, delays due to weather, strikes, public holidays, operational issues, or force majeure events may occur.

If a shipment is confirmed lost in transit by the courier partner, we will arrange either:

Customers are responsible for providing accurate delivery details.

Orders returned due to incorrect or incomplete addresses may require additional shipping charges for re-dispatch.